Mary Foley | Increasing Women's Sanity, Confidence & Fun
Confidence for Your Career
09
May
2013
What Do You Do With a Difficult Employee?

Ever had a problem employee who made your life miserable as a manager?  They complain, constantly need your time, and still don't get critical work done.  Ugh!

That's exactly what was happening to Deborah and why she asked for my advice.

In this episode of Gotta Quick Question, in just under 5 minutes I share a simple, yet effective approach I used for managing 250 call center employees - not all of whom were angels!  It works, trust me.  And, if I can do it, you can, too.

Watch right now (and make sure to share this with your manager friend who has the same challenge as Deborah)...because being a manager is easy, except for the people!

difficult_employee_with_play_button

Have a quick question of your own? Share it with me here and be on the lookout for my response in the next episode of Gotta Quick Question!

 
30
Apr
2013
Expect One of These Characters to Show Up When You Exert Your Personal Power

business_woman_asking_questionBy Mary Foley

Whether someone is playing power games with you at work or you've decided to take a stand on an important point, when you exert your personal power, expect that you will get push back.  Here are six interesting characters to be on the lookout for and how you can "respond".

The Minimizer: This person immediately attempts to diminish your actions by downplaying them.  "That's no big deal" or "I don't see why you believe this is important" are the type of responses you can anticipate.  Essentially, they want to marginalize you, which can immediately feel disrespectful, hurtful, and frustrating.  Don't fall for it!  Don't get into a conversation about why you believe your opinions are important.  You know they are, so simply restate them with a bit more resolve and redirect the conversation towards a constructive response or solution.

The Caretaker: Someone may decide to be your Caretaker and express such concerns as, "You haven't been yourself lately.  Are you all right? You've been pretty edgy and people have been wondering if there is maybe something wrong at home."  Of course you're edgy! You're practicing a new skill, and you're concerned that you might be doing it too forcefully, offending people unnecessarily when all you want to do is establish clear boundaries and standards for how you want to be treated.  The Caretaker may be a true friend who is sincerely concerned with your welfare or the Caretaker might be a false friend who is just gathering data to somehow leverage against you.  Proceed with caution.

The Distracter: This person tries to get you off track from your main point by saying things that are seemingly valid.  Statements may come in the form of criticizing your overall worthiness and emotional stability with comments such as, "Don't you think you're over-reacting?" or "What you should really care about is..."  Comments may also come in the form of planting seeds of doubt about your position.  You might hear, "Are you sure?" or "According to my years of experience, what's really happening is...."  These kinds of questions and comments are designed to escalate tension and rattle you.  Stay calm and stay focused on your message.   Carefully choose which to answer.  If you feel yourself getting rattled, don't address the distractions, and go back to your main point.

The Fidgeter: Another person who engages in rattling maneuvers. You're tense. You're uncertain. You're trying to express your concerns clearly and unemotionally. But the person you're talking to keeps looking at his or her watch, shuffling and reorganizing papers and glancing out the door.  They're uncomfortable.  All this distracting activity is making you feel rushed and unheard.  Stand your ground.  Stay focused and take your time.  They'll just have to wait until you're finished.

The Threatener: This person threatens consequences that are out of proportion to merely speaking your mind:  "If you ever say that again, you will be sorry."  It's hard enough to gather the courage to speak your mind and take a stand when your expectations are reasonable.  When someone overreacts to your message in a threatening way, try not to take the warnings personally, but do take note.  Write down what was said, word for word.  You never know when you'll need that information.

 

Image:  FreeDigitialPhotos.net

 
22
Apr
2013
Revving Up Your Career Mojo with Snapshots of Success
By Mary Foley

Could your career use a shot of mojo?  Maybe you're feeling a bit stuck and unenthused about your position and would love some new motivation.  Or, maybe you are pretty happy with your career right now, but want to keep developing your skills and stay relevant.

Whether it's external circumstances or internal dissatisfaction, one this is for sure:  No matter what, your career keeps changing and you need mojo to navigate your way through.

How  do you rev up your career mojo?  One fabulous way is to hear what's worked for other successful career gals.  And have I got four gals you need to meet!

Just a few months ago I facilitated the "Snapshots of Success" kickoff session at the HIGHER Ground Women's Leadership Conference with four amazing successful women about their career journeys - speed bumps, mistaken exits, roadside assistance, special Kodak moments, and more.  What openness, authenticity and wisdom we heard from their comments and stories!

Fortunately, you can now watch the highlights video from this conversation!  You will be inspired when you hear...

  • Why Susan Mitchell, President of Guardians of Honor, is now okay dealing with change and the unpredictable
  • How Debbie Lennick, VP of Market Innovation at Creative, mustered the courage to create her own promotion
  • How Katherine Wintsch, Founder of The Mom Complex, gained strength by knowing her most meaningful "currency"
  • What happened to Dr. Wanda Mitchell, VP for Diversity and Equity at Virginia Commonwealth University, at the edge of the Grand Canyon

Turn up your speakers and click below!

Snapshots_of_Success_highlights_video

Note:  Unfortunately, the audio recording didn't capture as well as planned so make sure to turn up your speakers.  I promise it's so worth it!

 

 

Image:  Bodacious! Ventures

 
<< Start < Prev 1 2 3 4 5 6 7 8 9 10 Next > End >>

Page 1 of 30